Terms & Conditions

These terms govern cleaning services booked with CleanFlex Cleaning Service via cleaning-service.1ah.net (the “Provider”).

1. Scope of services

We provide office and residential cleaning, including recurring subscription visits and one-time basic or deep cleans, as agreed in writing (email included).

2. Appointments & flexible hours

Visit times are arranged with the client. We offer flexible slots (early morning, daytime, evening, weekend) subject to capacity. Changes should be requested at least 24 hours in advance where possible.

3. Subscriptions & pricing

Subscription plans (weekly, bi-weekly or monthly) are billed at the agreed rate. Favourable subscription pricing is enabled by our streamlined organisation and stockkeeping. One-off cleans are priced separately and confirmed before the visit.

4. Access & client duties

The client ensures timely access to the premises and informs us of alarms, pets, fragile items and any hazards. Keys or codes entrusted to us must be used solely for the agreed service.

5. Quality & complaints

If something is unsatisfactory, please notify us within 48 hours of the visit so we can remedy it promptly at no extra charge where the complaint is justified.

6. Cancellation

Subscriptions may be cancelled with 14 days’ notice to the end of a billing period unless otherwise agreed. Short-notice cancellations of one-off visits (under 24 hours) may incur a reasonable fee.

7. Liability

We carry out work carefully. Liability for slight negligence is limited to foreseeable, typical damage, except for injury to life, body or health. Clients should report valuable or delicate items in advance.

8. Data protection

Contact and scheduling data are processed only to fulfil the contract and legal duties. Details are available on request.

9. Final provisions

German law applies. Should any clause be invalid, the remainder stays in effect. Place of jurisdiction is the Provider’s registered seat, where legally permitted.

Last updated: 27 September 2026